6 Strategies for Being Successful with Social Collaboration
Align with Business Objectives
Link collaboration initiatives to specific business objectives.
There are no universal social collaboration KPIs – the success of a collaboration solution will be measured by improving overall business performance. For example, companies typically focus on increasing revenue, scaling an organization, reducing employee turnover, increasing customer service satisfaction, and more. Any collaboration initiatives, in combination with the right business applications, should connect back to these metrics, demonstrating how the solution is relevant to employees' day-to-day tasks that improve the company's business objectives.